Sap Concur Alerts

Alert:

All SAP Concur Users,

 

New visual themes will appear within the SAP Concur application, starting April 1st. When you sign into your SAP Concur you will see the new theme Morning Horizon, you will see a refreshed look and feel. 

· Improved design consistency

· Inclusive, accessible design for everyone

 

· Light Mode, Dark Mode, and high contrast theme options are available,  To learn more about the themes check out the demo video.

 

 

On April 1st, If you would like to change the theme settings or try a different theme please follow the directions below.

To change your SAP Concur visual theme setting, follow these steps:

1. After signing into Concur Solutions, click the circular Profile Icon, go to Profile Settings.

2. Under Profile Options, click System Settings.

3. Under Appearance Settings, use the drop-down to select your preferred theme and click Save.

thank you 

Alert:

This issue has been resolved 3-13-24.

 

All, 

SAP Concur is still experiencing issues with the (printed reports) Print/Share menu in SAP Concur Expense reports. Users are still getting the error loading the report and it never opens. 

 

We have an open ticket and have escalated it with SAP Concur support. We will send out an update once we have more information. 

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All, 

The SAP Concur issue,  when the user clicks to open the printed reports menu and they just get the error message (loading) and it never opens. 

 

Concur support has come up with a work around. 

Steps for the work around: 

1. The Employee or Delegate will need to Submit the report first if it's not already submitted and is still awaiting documentation.

2. Then the Employee or Delegate (if the report is waiting on documentation that needs attached)  will need to immediately Recall that report by clicking the Recall button in the upper right hand corner of the report.

3. Next work with someone in the finance office who has the expense processor permission(Process Reports)  to open the report from that processor's screen. They will need to look up the report by Report ID or Report Name.

4. From the above Process Reports screen open the report Print/Email menu and select the printed report needed.

Once the report is opened use the options at the top of the page to either download the printed report and send it to the delegate/employee or email from that screen. 

5. The employee or Delegate would then attach the document to the report. 

 

 

If you have questions, please contact the helpdesk sapconcursupport@psu.edu

 

thank you 

Alert:

Issue with sap concur login is now resolved. 1/20/23

logins through SAP Concur website and SAP Concur mobile app are below expected level. Affected users may intermittently encounter extreme latency, followed by a 502 Bad Gateway error when attempting to login.

Alert:

All, 

The SAP Concur issue,  when the user clicks to open the printed reports menu and they just get the error message (loading) and it never opens. 

 

Concur support has come up with a work around. 

Steps for the work around: 

1. The Employee or Delegate will need to Submit the report first if it's not already submitted and is still awaiting documentation.

2. Then the Employee or Delegate (if the report is waiting on documentation that needs attached)  will need to immediately Recall that report by clicking the Recall button in the upper right hand corner of the report.

3. Next work with someone in the finance office who has the expense processor permission(Process Reports)  to open the report from that processor's screen. They will need to look up the report by Report ID or Report Name.

 

4. From the above Process Reports screen open the report Print/Email menu and select the printed report needed.

Once the report is opened use the options at the top of the page to either download the printed report and send it to the delegate/employee or email from that screen. 

 

5. The employee or Delegate would then attach the document to the report. 

 

 

If you have questions, please contact the helpdesk sapconcursupport@psu.edu

 

thank you 

Alert:

Some users may experience an intermittent error, "502 bad gateway" when attempting to login. It may be possible to login after multiple attempts. SAP Concur is aware and working to resolve the issue.